Fresh Perspective Home Care announced today that it received the distinguished 2025 Best of Home Care® – Leader in Experience Award from Activated Insights, formerly Home Care Pulse, the leading firm in experience management for post-acute care. The Leader in Experience Award is the highest recognition awarded by Activated Insights and is given to select home care businesses that consistently rank among the very highest in 10 or more quality metrics. As a Leader in Experience, Fresh Perspective Home Care is now recognized among the top 10% of home care providers participating in the nationwide Activated Insights Experience Management program.

This accomplishment demonstrates Fresh Perspective Home Care’s long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of Fresh Perspective Home Care’s clients and caregivers were interviewed each month by Activated Insights. Over a 12-month period, Fresh Perspective Home Care received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, and more. Using feedback from clients and employees, as well as quality benchmarks from Activated Insights, the Fresh Perspective Home Care management team set goals to reach the highest level of Experience possible.

The Best of Home Care® – Leader in Experience Award highlights the top-performing home care businesses in the nation. Activated Insights believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.

“At Activated Insights, our mission is to help post-acute care businesses create an experience that goes beyond client and caregiver expectations; ultimately improving outcomes for all stakeholders in the care continuum,” says Bud Meadows, Chief Executive Officer of Activated Insights. “When we see agencies like Fresh Perspective Home Care that have so effectively provided outstanding care and employment experiences, we know we’re on the right track. Fresh Perspective Home Care has worked extremely hard to prioritize high-quality care and employment, and their work hasn’t gone unnoticed. This award allows them to show proof of quality to potential clients and caregivers.”

To find out more about Fresh Perspective Home Care’s commitment to experience, please visit https://www.freshperspectivehomecare.com/ or call (269) 329-4717.

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About Fresh Perspective Home Care
Fresh Perspective Home Care offers you just that…a Fresh Perspective to in-home care support services where our client needs come first. We believe that personal, respectful, and compassionate care makes all the difference to our clients. This is what gives us a “Fresh Perspective” to in-home care services. Personal and Compassionate Care along with Dependable Service, Continuity of Care, Peace of Mind, Respectful Interaction and Quality of Life are central to care programs that we developed with our clients to help them Live Independently.

Our commitment to our clients and quality care has put us at the top of list when working with case managers, discharge planners, trust officers, contract agencies, waiver agents, families, and friends. We begin with a full nursing assessment and design a customized personal care plan that is unique to the client’s specific home care needs. Our RN will then supervise the care plan by conducting scheduled periodic assessments to ensure the plan continues to meet the client’s changing needs. Our RN will work to keep the family and or Case Manager updated as to the client’s progress while ensuring that the best of care is being provided at all times.

A “Fresh Perspective” is why so many people throughout Southwest Michigan turn to us. We compassionately care for seniors, those recovering from surgery or injuries, expectant and new mothers, disabled veterans and anyone who needs help maintaining their independence by staying at home.

About Activated Insights
Activated Insights enables long-term care and post-acute care providers to optimize every interaction with employees and clients. By offering comprehensive capabilities in recruitment, training, retention, and experience management, we enable organizations to enhance care quality and boost employee engagement. Our data-driven approach, including industry benchmarking and recognition programs, helps providers improve satisfaction, reduce turnover, and achieve operational excellence. Activated Insights is dedicated to elevating the care experience across the continuum of home-based care, senior living, to post-acute care. For more information, visit: https://activatedinsights.com/.

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Shelly Nutter

Area Vice President at Fresh Perspective Home Care

Shelly Nutter has been a driving force in the Fresh Perspective Home Care team since 2008 and is currently the Area Vice President. She began caring for others at a young age and has never looked back. Her strong faith and family values drives her passion for helping others. Shelly says she never found a career that fulfilled a "bigger purpose" her previous jobs until begin her home care career with Fresh Perspective Home Care. "Here I found growth, purpose, and a career to match my personal ambition of making a difference in the lives of others." Shelly is native to the Kalamazoo/Portage, Mi area and has been married for over 25 years Together they have three children that she believes have benefited from watching Mom work hard to help others, advocate for others, and give to others. She also holds a bachelors degree in Accounting and an associates degree in Business Management.

Latest posts by Shelly Nutter (see all)

• Fresh Perspective Home Care Receives 2025 Best of Home Care® – Leader in Experience Award - February 4, 2025
• Fresh Perspective Home Care Receives The Caring Stars Award for 2025 - January 31, 2025
• Companion Care at Home And Family Support Can Work Together - January 28, 2025