Fresh Perspective Home Care announced today that it received the distinguished 2023 Best of Home Care –Leader in Experience Award from Home Care Pulse, the leading firm in experience management for home care. The Leader in Experience Award is the highest recognition awarded by Home Care Pulse and is given to select home care businesses that consistently rank among the very highest in 10 or more quality metrics. As a Leader in Experience, Fresh Perspective Home Care is now recognized among the top 10% of home care providers participating in the nationwide Home Care Pulse Experience Management Program.
This accomplishment demonstrates Fresh Perspective Home Care’s long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of Fresh Perspective Home Care’s clients and caregivers were interviewed each month by Home Care Pulse. Over a 12-month period, Fresh Perspective Home Care received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, and more. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the Fresh Perspective Home Care management team set goals to reach the highest level of Experience possible.
“This is the second consecutive year we’ve received this award and we couldn’t be prouder! Our entire team is focused on increasing Client and Employee satisfaction by delivering the best possible service, listening to team member suggestions and implementing change. Imagine our excitement when it was announced that our efforts were recognized once again by our Clients and Staff!” says Michael Beckett, Company President.
The Best of Home Care – Leader in Experience Award highlights the top-performing home care businesses in the nation. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.
“At Home Care Pulse, our mission is to help home care businesses create an experience that goes beyond client and caregiver expectations,” says Todd Austin, President of Home Care Pulse. “When we see agencies like Fresh Perspective Home Care that have so effectively provided outstanding care and employment experiences, we know we’re on the right track. Fresh Perspective Home Care has worked extremely hard to prioritize high-quality care and employment, and their work hasn’t gone unnoticed. This award allows them to show proof of quality to potential clients and caregivers.”
To find out more about Fresh Perspective Home Care’s commitment to experience, please visit www.FreshPerspectiveHomeCare.com or call 269-329-4717
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About Fresh Perspective Home Care:
Fresh Perspective Home Care was founded in 2006 with a mission to Service its Clients with honest, patient and compassionate care in the comfort of their own home with a focus on privacy, dignity, well-being, and overall quality of life while creating an environment where Team Members are provided meaningful career opportunities in Home Care. We support this Mission with ongoing training, innovation, selective hiring practices and constant reinforcement of our Values.
About Home Care Pulse
Home Care Pulse leads the home care industry in experience management, online training, and review management. Through its Care Intelligence Platform, HCP empowers home care providers to attract and retain caregivers even during a historic caregiver shortage. HCP also conducts the annual Home Care Benchmarking Study, the most comprehensive survey of home care providers in North America and administers the annual Best of Home Care awards to agencies that achieve best-in-class client and caregiver satisfaction scores. For more information, visit https://www.homecarepulse.com/.
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